We will make every effort to make sure that you will receive your order perfectly. However we understand that sometimes things may not go our way. Hence we are ready to facilitate you.
Shall you encounter the following circumstances, we accept product return:
|Damaged||Upon delivery, the product is damaged|
|Defective||The product did not function as described in its manual|
|Missing parts or items||Missing items or parts as indicated in the packaging|
|Information error||The product does not match website specifications, description, or image (this issue is attributable to a website error or misinformation)|
Our policy for product return:
1. Returned item must be shipped back to us within seven (7) calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
2. You have proof of purchase (order number, buying invoice, delivery note or bank statement).
3. The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts or vouchers received with it.
4. The product must not have been used or installed.
5. All sealed items must not be opened.
Exceeding 7 Days:
Your item cannot be returned after 7 days upon the date you received the item, it can only be serviced. We suggest you contact and send the item directly to its warranty center for prompt assistance.
Where Shall I Return:
Please send back the item to the following address:
|Monaliza RMA Centre|
PT 2303 Kota Sri Suria
Jalan Abdul Kadir Adabi
15200 Kota Bharu, Kelantan
What About The Shipping Cost:
We will cover the shipping cost. However shipment cost for returns needs to be paid by you first, then you may take a picture of the receipt and email us together with your Order Confirmation Email.
Replacement or Refund:
Replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 3 working days. We will send you an email once completed.
Please expect to receive your replacement within the following time frame:
• Klang Valley: 1 to 3 working days
• Peninsular Malaysia: within 3 working days
• East Malaysia (Sarawak, Sabah, Labuan): 3 to 7 working days
If the product was no longer available, we may provide an alternative product replacement or refund your money. Our dedicated staff will get in touch with you.
From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.